Terms of Service

Last updated: November 2, 2026

Welcome to TOW | Tek Ownaship Wellness. These Terms explain what you can expect when you use our website or shop with us.

By using our website or placing an order, you agree to these Terms. Please read them along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. About Our Store

TOW | Tek Ownaship Wellness offers personal care kits that help you stay fresh and prepared during long shifts, busy days, travel, and time away from home.

Our range includes:

• TWO Fresh-Up Complete Kit: Our full kit for your first purchase.

• Essential Replenish Kit: A restock of disposable Fresh-Up supplies.

• Plus Replenish Kit: A fuller restock that includes disposable supplies, travel toiletries, and oral care essentials.

Throughout these Terms, “we,” “us,” and “our” mean TOW | Tek Ownaship Wellness.

2. Product Information & Availability

We work to keep our descriptions, photographs, prices, and product information accurate.

Please review each product page before ordering. It lists the current contents, quantities, price, and availability for that kit.

Packaging, colors, and brands may occasionally vary. Any replacement will serve the same intended personal care purpose. We will disclose significant differences and contact you before making a material change to an order you have already placed.

We may update our products, prices, promotions, and availability. Changes to listed prices do not automatically change the price of an order you have already placed.

3. Our Fresh-Up Kits

The Complete Kit, Essential Replenish Kit, and Plus Replenish Kit are packaged sets with the contents listed on their individual product pages. We do not currently offer a build-your-own replenishment option.

The Complete Kit brings together personal care essentials for use away from home. Essential Replenish restocks disposable supplies, while Plus Replenish provides a fuller restock.

How long a kit lasts depends on your needs and how often you use each item. Please check the listed quantities rather than assuming every product will last the same number of days.

4. Orders & Confirmation

After checkout, you should receive an order confirmation using the contact details you provided. This confirms that we received your order; it does not mean the order has shipped.

Please check your confirmation and contact us promptly if anything is incorrect.

We may need to decline or cancel an order because of payment problems, suspected fraud, stock shortages, shipping restrictions, an obvious pricing error, or another issue that prevents us from fulfilling it.

If we cancel an order after payment has been processed, we will refund the amount paid for the canceled items, including any applicable taxes and shipping charges.

5. Prices, Taxes & Payment

Prices are shown in the currency displayed on our website and at checkout.

Applicable taxes, shipping charges, and discounts will appear at checkout before you complete your purchase.

Please provide accurate billing, payment, shipping, and contact information.

If we discover a pricing error that affects your order, we will contact you to explain the available options. We will not charge you an additional amount without your authorization.

6. Shipping & Local Delivery

Shipping and delivery times are estimates unless we expressly guarantee a date. Carrier delays, weather, holidays, and other circumstances can affect delivery.

Please provide a complete and accurate address, including an apartment or unit number where needed. If you notice an address error, contact us immediately. We will try to help, but changes may not be possible once an order has been processed or shipped.

Local delivery is available only where offered at checkout or separately agreed with us. Any workplace drop-off or other special arrangement must be confirmed before you rely on it.

If an order appears lost, arrives damaged, or has another delivery problem, please contact us so we can help investigate.

See our Shipping Policy for further details.

7. Returns & Refunds

Our kits contain personal care and hygiene products. We cannot accept change-of-mind returns on products that have been opened, used, or had their original seals or protective packaging removed.

For eligible unused and unopened returns, contact us within 14 days of delivery. Please obtain return instructions before sending anything back.

If something arrives damaged, defective, incorrect, or missing, please contact us promptly, preferably within 7 days of delivery, with your order number and details of the issue. Photos may help us resolve the problem.

These reporting periods and hygiene restrictions do not remove your rights concerning defective merchandise or any other rights protected by law.

Please review our Return & Refund Policy for eligibility, shipping costs, and refund details.

8. Cancellations & Order Changes

If you need to cancel or change an order, contact us as soon as possible.

We will do our best to help, but we may be unable to make changes once an order has been processed or shipped. If cancellation is no longer possible, any eligible return will follow our Return & Refund Policy.

9. Using the Products

Our kits include products made by third-party manufacturers. Keep and follow the original labels, directions, ingredient lists, warnings, storage instructions, and expiration dates supplied with each item.

Check ingredients before use, especially if you have allergies or sensitivities. An “unscented” or “fragrance-free” label does not guarantee that a product will suit everyone.

Stop using a product if irritation or an unexpected reaction occurs, and seek appropriate medical advice when needed.

Do not flush wipes, dry washcloths, floss picks, disposal bags, or product packaging.

Our website provides general product information, not medical advice. We do not claim that our kits diagnose, treat, cure, or prevent disease.

10. Promotions & Discount Codes

Promotions may have purchase requirements, exclusions, expiration dates, or other conditions. These will be stated with the offer.

Unless an offer says otherwise, discount codes and promotions cannot be combined.

11. Our Content & Branding

Our original photographs, written content, graphics, logos, and branding may be protected by copyright, trademark, and other intellectual property laws.

Please obtain permission before copying or using our protected materials for commercial purposes, except where the law allows otherwise.

Third-party product names, trademarks, and packaging belong to their respective owners. Including a branded product in our kits does not, by itself, mean that its manufacturer sponsors or endorses our business.

12. Customer Reviews

Reviews should reflect an honest experience with the product. Please do not submit fabricated reviews, impersonate another customer, or include someone else’s private information.

If you received a free product, discount, or another benefit in connection with your review, clearly disclose that relationship.

We may moderate reviews for spam, abusive language, private information, or unrelated content. We do not remove a review simply because it is negative.

If we display a verified purchase badge, it must be supported by the review platform’s verification process.

13. Website Use

Please use our website lawfully and respectfully.

You must not submit fraudulent orders, attempt unauthorized access, interfere with the website’s security, introduce harmful software, or impersonate another person.

We may restrict access or cancel transactions when reasonably necessary to protect our customers, website, or business, subject to applicable law.

14. Third-Party Services

We use third-party services to help operate our store, including website hosting, payment processing, shipping, and customer reviews.

Those providers may have their own terms and privacy policies. Our use of third-party services does not remove any responsibility that the law places on us.

15. Errors & Corrections

Occasional errors may appear on our website despite our efforts to keep it accurate.

We may correct information when needed. If an error affects an existing order, we will explain the issue and work with you on an appropriate solution, including a refund where applicable.

16. Liability & Consumer Rights

Where the law allows, we limit our liability for indirect or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits responsibility, warranties, refunds, remedies, or consumer rights that cannot legally be excluded or limited.

This includes rights under the Massachusetts Consumer Protection Act, Chapter 93A, and other applicable consumer protection laws. Our store policies do not override those rights.

17. Privacy

We handle personal information according to our Privacy Policy.

Please review that policy to understand how information is collected, used, shared, and protected when you browse our website, contact us, or place an order.

18. Changes to These Terms

We may update these Terms as our business or legal requirements change. The current version will appear on this page with a revised “Last updated” date.

Updates will apply going forward as permitted by law. They will not take away rights you already have concerning an earlier purchase.

19. Governing Law

These Terms are governed by applicable federal law and the laws of the Commonwealth of Massachusetts.

This does not take away any mandatory consumer protections that apply to you where you live.

20. Contact Us

If you have a question about these Terms, a product, or an order, please contact us through our website’s Contact page. For order questions, include your order number so we can help you more quickly.

TOW | Tek Ownaship Wellness
TWO Fresh-Up
Clean • Refresh • Reset

Weymouth, Massachusetts, USA
Email: tekownashipbrand@gmail.com