Refund policy

Return & Refund Policy

Last updated: November 2, 2026

At TOW | Tek Ownaship Wellness, we take care with every order we pack. If something isn’t right, please let us know so we can help.

This policy applies to our three kits: TWO Fresh-Up Complete Kit, Essential Replenish Kit, and Plus Replenish Kit.

Returns

Our kits contain personal care and hygiene products, so we cannot accept change-of-mind returns on products that have been opened, used, or had their original seals or protective packaging removed.

If you change your mind, contact us within 14 days of delivery to request a return. Items must be unused, unopened, and in their original condition and packaging.

Please contact us before sending anything back so we can confirm eligibility and provide return instructions. This restriction does not prevent you from reporting damaged, defective, missing, or incorrect items.

Replenish Kit Orders

The Essential Replenish Kit provides a restock of disposable supplies. The Plus Replenish Kit includes disposable supplies along with travel toiletries and oral care essentials.

Please check the contents listed on the product page before ordering so you choose the right kit for your needs.

Damaged, Missing or Incorrect Items

We check each order before shipping, but mistakes and shipping damage can happen.

Please contact us within 7 days of delivery if an item is damaged, defective, missing, or incorrect. Include your order number, a short description of the problem, and photos where helpful.

We’ll review the issue and work with you on an appropriate replacement or refund. You do not need to return an entire kit unless we ask you to.

Refunds

Once we receive and inspect an eligible return, we’ll let you know whether your refund has been approved.

Approved refunds will go back to your original payment method. Your bank or payment provider may need additional time to post the refund.

Original shipping charges are non-refundable for change-of-mind returns. If the refund is due to damage, a defective or incorrect item, or an error on our part, we’ll include any applicable shipping refund.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns.

If we sent an incorrect item or something arrived damaged or defective, TOW | Tek Ownaship Wellness will cover the necessary return or replacement shipping costs. Please contact us first so we can arrange this with you.

Cancellations & Order Changes

Need to change or cancel your order? Contact us as soon as possible.

We’ll do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.

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