Shipping Policy

Last updated: November 2, 2026

Thank you for shopping with TOW | Tek Ownaship Wellness. We take care when packing every order and want you to know what to expect from checkout to delivery.

This policy applies to our TWO Fresh-Up Complete Kit, Essential Replenish Kit, and Plus Replenish Kit.

Where We Ship

We currently ship to eligible addresses within the United States only. Available shipping services will appear at checkout based on your delivery address.

We do not currently offer international shipping.

Order Processing

Please allow 2–4 business days for us to prepare your order before shipping.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from the time your package spends in transit.

During launches, holidays, or busy periods, preparation may take longer. If a significant delay affects your order, we will contact you with an update and available options.

Shipping Costs & Delivery Times

Shipping options, charges, and estimated delivery times are shown at checkout before you pay.

Customers are responsible for the shipping charges shown at checkout unless a free-shipping offer applies.

Carrier delivery estimates generally begin when the carrier receives your package. Please allow for our processing time as well.

Delivery dates are estimates unless expressly guaranteed. Weather, holidays, and carrier delays can affect arrival times.

Local Delivery & Arranged Drop-Offs

If your address qualifies for local delivery, the option and any delivery fee will appear at checkout.

We will contact you using the details provided with your order to arrange delivery when needed. Please provide accurate contact information and any helpful delivery instructions.

Workplace or other special drop-offs must be agreed with us in advance. They are available only where we can reasonably arrange them.

Order Tracking

When your order ships, we will send a shipping confirmation with tracking information where available.

Tracking may not update immediately. Please allow time for the carrier to receive and scan your package.

Check Your Shipping Address

Before placing your order, please check your name, street address, apartment or unit number, ZIP code, and contact details.

If you notice an error, email tekownashipbrand@gmail.com as soon as possible and include your order number.

We will try to help, but we may be unable to change the address once your order has been processed or shipped.

Delayed or Lost Packages

If your order is taking longer than expected, check the latest tracking information and contact us if you need help.

We will help investigate with the carrier and work with you on an appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Tracking Says Delivered, but Your Package Is Missing

Please check your mailbox, entrances, designated package areas, and with other members of your household or building staff.

You can also ask the carrier for more information about where the package was left.

If you still cannot find it, email tekownashipbrand@gmail.com with your order number. We will help review the delivery details and next steps. A delivered tracking status does not prevent you from contacting us for assistance.

Damaged Orders

If your order arrives damaged, please contact us promptly, preferably within 7 days of delivery.

Include:

• Your name and order number

• A brief description of the damage

• Photos of the affected items and shipping packaging, if possible

Please keep the packaging and damaged items until we provide instructions, if it is safe to do so. We will review the issue and arrange an appropriate solution.

Missing or Incorrect Items

If an item is missing or incorrect in your Complete Kit, Essential Replenish Kit, or Plus Replenish Kit, please email us promptly, preferably within 7 days of delivery.

Include your order number and explain what is missing or incorrect. Photos of the items received may help us resolve the issue.

We will check your order and work with you to make it right.

Our requested reporting periods do not limit any rights you have under applicable consumer protection laws.

Returned or Undeliverable Packages

If a package is returned because of an incomplete or incorrect address, refusal, or another delivery issue, we will contact you to discuss the next steps.

If the delivery problem resulted from the information you provided or a refused package, you may need to pay the additional shipping cost before we resend it. We will explain any charges first.

If the problem was caused by our error, we will cover the necessary shipping costs to correct it.

Any cancellation or refund will be handled according to our Return & Refund Policy and applicable law.

Returns & Refunds

Please read our Return & Refund Policy for details about eligible returns, refunds, and return shipping costs.

Our kits contain personal care and hygiene products, so we cannot accept change-of-mind returns on products that have been opened, used, or had their original seals or protective packaging removed.

This restriction does not remove your rights concerning damaged, defective, or incorrect products.

Need Help?

If you have a question about your order or delivery, please get in touch. Include your order number so we can help you more quickly.

Email: tekownashipbrand@gmail.com

TOW | Tek Ownaship Wellness
TWO Fresh-Up
Clean • Refresh • Reset

Weymouth, Massachusetts, USA